Helpdesk Administrator

Role: Helpdesk Administrator
Location: Cambridge, CB2 | Site Based, No WFH
Stat Date: 08/04/2024
End Date: 03/05/2024
Rate: £13.50p/h PAYE + Holiday
Hours: 37.5 hrs p/w | Rotation: Monday - Friday, 09:00 - 17:00 

1st Step Solutions are working on behalf of a leading UK Construction Contractor that have a requirement for an Helpdesk Administrator to join them on a month contract. This is a full time office based position and you will need to be DBS cleared. 

Duties:
• Provide administration of the CAFM system to ensure we meet our contractual obligations including the management of job cards and production of reports to assist the On-Site Operations Team.
• Helping Subcontractors and Suppliers including dealing with electronic correspondence.  
• Proactively liaise with Technical Staff, Supervisors, Managers and Building Users (as appropriate) to ensure accurate, relevant and timely communication is always maintained.
• Provide exemplar customer service to all internal and external stakeholders.
• Assist in the collating of and production of reports as required by Helpdesk and Helpdesk Manager including the Monthly Performance Report.
• Provide administrative support to Supervisory and Management staff across the contract, including but not limited to the following functions: H&S, Maintenance, Projects, Finance, Commercial, Quality and Compliance.

Skills/Experience:
• Ability to process a high-volume data input to a high level of accuracy
• Responds well to on the job demands and pressure in a fast-paced ever-changing environment
• Ability to understand and apply contractual standards to daily delivery.
• Ability to work alone and self-manage your workload with strong team player skills on joining a small team.
• Great customer service skills
• Previous facilities management experience is preferable