Helpdesk Administrator

Role: Helpdesk Administrator
Location: London, E1 | Site Based, No WFH
Stat Date: ASAP
End Date: 28/06/2024
Rate: £13.50p/h PAYE + Holiday
Hours: 40hrs p/w | Rotation: Monday - Friday, 08:00 - 16:00 or 09:00 - 17:00 (usually 3 earlies and 1 late)

1st Step Solutions are working on behalf of a leading UK Construction Contractor that have a requirement for an Helpdesk Administrator to join them on a 3 month contract. This is a full time office based position and you will need to be SC Cleared. 

Duties:
• To support  in the provision of maintenance services with day to day activities.
• Ensure that defined administrative functions of the department are carried out in a timely efficient manner.
• Maintain record keeping systems for the department, some of which will be computerised.
• Open and distribute all incoming mail.
• To answer all telephone calls regarding maintenance, income generation, energy and relay information to the relevant manager.
• Assist the Manager, Operations Manager with all typed and computer generated correspondence, written documents and procedures.
• General day to day administrative duties
• To own, maintain and update the site CAFM system in relation to all reactive tasks under their control and management. 
• Updating of the system with information from sub-contractors.
• Updating of the system with information from operational staff members.
• To promote a culture of customer service to both internal and external customers and partners and to liaise with other departments regarding issues if required.
• To undertake any other reasonable tasks and duties relevant to the post and grade as may be determined by the Contract Manager/Helpdesk Manager.

Skills/Experience:
• Good basic knowledge of computers and software.
• Performing in a busy and demanding Office Environment.
• Previous customer experience, able to provide a professional and supportive Customer Service.
• Maintain accurate data records.