Our business support consultants work within multiple sectors and offer solutions for a range of front of house and back office support roles, including but not limited to: Reception and Front Desk, Administrational support, Personal and Executive Assistants, Compliance, Human Resources, Document Control & Helpdesk support.
My experience with 1st Step Recruitment not only was professional but personable and the recruiter approachable. Where I felt at ease straight away. Other recruitment agencies often are passive and formal in their approach. 1st Step Recruitment go beyond their remit and make the whole process of finding a job stress free.
Laura was fast and friendly, she understood the job spec and after asking qualifying questions told me about the job which is perfect for me and I'm sure the client will be happy with my service. The client was motivated to get someone into the roll asap and the whole interview process to job offer took 6 working days!
Having been made redundant after 11 1/2 years working for the same company as a PA I was worried that I wouldn’t find another position due to being over 40. I applied for a position advertised by 1st Step Solutions and within 1 hour Chantelle had called me, she made me feel great about myself and experience and put me forward for the position. In short I was offered the position. Chantelle was brilliant she was in contact with me throughout the whole process. 1st Step Solutions are a great agency very professional and care about their candidates.
1st Step Solutions fully embody the role of a 5*recruitment consultant. My consultant was an absolute star; professional, friendly and diligent. I would have no qualms in recommending her anyone looking for a new opportunity
I would like to thank you for your support with compliance, and a big thank you to all the recruitment team that assisted me to acquire assignments, my phone number is always on so if I can ever assist in the future just let me know and I’ll do my best to help.
I have been using 1st Step Solutions to supply not just trades but supervision and project staff to Shepherd Engineering projects. Their knowledge and expertise in their sector combined with the service is the main reason why 1st Step has been part of the SES PSL for ten years. Seeing them expand into the South West and furthermore into the North West really does make 1st Step Solutions a UK wide respected supplier.
We are pleased to announce that within the past two weeks, 1st Step Solutions Ltd has completed a deal to purchase On-Site London, making them part of the 1st Step Group. Like 1st Step Solutions Ltd, On-Site London supply M&E candidates to construction sites across London and the South East. They have the added speciality with providing airside passed candidates for Heathrow & Gatwick, which is not something all agencies can attain to! The process of applying for an airport authorised signatory is not an easy task but we can now proudly announce that in the past week On-Site London has successfully gained another 12 months. Our Chairman Simon Cowdrey said “The On-Site London team are established with longevity in employment, led by their Director, Neil Saunders, whom I’ve known personally for 30 years. The acquisition of On-Site London is a great addition to the 1st Step Group, now consisting of 1st Step Solutions Ltd, 1st Step Resourcing Inc. and Wells-Brooks Associates.” He also added, “this is a very exciting time for the group, with grossing our accumulative turnover to 50M, and I would like to take this opportunity to thank our accountant Kris Havard - Wells Associates, lawyer Nick Gabay - Thomson Snell & Passmore, and the previous owner Darren Burnett in facilitating this deal.” Neil Saunders, Group Business Development Director statement: “The team at On-Site London are excited at the new challenges ahead. We are confident that with the joint experience and knowledge of the industry of both On-Site London and 1st Step, that both our clients and candidates will reap the benefits. On-Site London specialise in the supply of M&E and Construction blue-collar trades in London and the Home Counties. We are also authorised signatories for both Gatwick and Heathrow Airport. The team at On-Site London has over 30 years of experience collectively in the industry.” Les Fillery, Managing Director/Finance Director statement: “1st Step Solutions Ltd are delighted with the acquisition of On-Site London and excited to welcome the team onboard. As with any business, diversification and expansion is necessary for growth and with this partnership, we can offer different areas of experience within our market. The On-Site London team add to our extensive knowledge on supplying M&E trades and labour and in particular, at both Heathrow and Gatwick Airport as airside signatories. We, in turn, will be able to offer their clients and candidates the benefits of our LUL, Rail and technical divisions.” Lara Cameron-Wells, Managing Director statement: "Since Wells-Brooks Associates joined forces with the 1st Step Group, we have had the opportunity to expand our presence on a global basis to include, UAE, Europe, and the USA. Wells-Brooks specialise in the recruitment and training of Doctors and Nurses, with training academies in 12 countries, including London and Manchester. We are perfectly placed to address the ongoing shortage of suitably qualified candidates for the NHS and private sector. Our strong pipeline of GMC /IMC registered Doctors graduating PLAB 2, and our Nurses graduating CBT, IELTs/OET means we can uniquely present candidates from all specialities ready for relocation to the UK. We offer a full recruitment service including support from our inhouse immigration and compliance team, this includes a 12-week aftercare service for both candidates and clients which ensures confidence in our commitment to developing long term relationships." Nana Boss, Vice President statement: “1st Step Resourcing Inc. is located in New York, a thriving place for construction with some iconic structures, all of which we can acclaim to having provided white-collar and permanent placement staff for. We are specialists in the provision of operatives for Exterior, MEP, Ground Up, Heavy Construction and General Contracting sectors. We also operate on the East Coast of the USA and currently working towards the Mid-Atlantic USA. As a division, we have over 20 years of industry knowledge as a team.”
At 1st Step, we are proud of our record in employing people based on their ability to do their job and for promoting a diverse workforce. Our latest statistics back up our efforts! Looking at our entire workforce of 50 employees, 60.4% of 1st Step employees are women, some of whom are now 40% of our senior team - almost treble what it was just 4 years ago. In terms of ethnic diversity, employees from a BAME ethnicity now represent 35.4% of our workforce. We believe that our ongoing growth and success is based on our ambition to have people working for us who have the ability to succeed, alongside having a workforce that is as diverse as the communities it represents. It's good to #bea1ststepper
Shaping the future of 1st Step continues The board of directors are delighted to announce that Davinia Farr has been promoted to Associate Director with effect from 28th January 2019. Managing Director Les Fillery said, “Davinia has been with the business for over ten years, she has been dedicated to developing her team and division, to the greater good of the entire company and industry. She is a worthy advocate of the title AD and leads by example and I’m looking forward to working with her as we continue to develop our core strengths across the business.” Davinia’s duties in managing the Management and Technical division will continue, supplying candidates to our clients along with her team. Her role will see her also assisting the development of her colleagues at 1st Step and representing all aspects and divisions of 1st Step to the industry. We hope you will join us in congratulating Davinia in this fantastic achievement.
The year 2019 is fast-approaching, and for us, 2019 will be about the foundations of 1st Step; the staff. This year, we have experienced the reshaping of 1st Step, which has been essential in order to contest with the challenges and demands that BREXIT will bring upon us. I hope that despite these obstacles we have maintained career opportunities and the encouragement of progression for everyone at 1st Step. Irrespective of whether a business is a ‘Nike’ or your local corner shop the fundamentals of success remain, it’s with the people – ensuring staff retention, employee engagement and creating a sense of trust and appreciation. Every person within the 1st Step family has an important and equal role to play, both now and in the future. It gives me enormous pleasure when I read the regular staff updates on anniversaries and employment miles reached. I recall one conversation with a staff member, being told that they ‘could never see themselves working anywhere else’. Even one of our Executive Directors celebrating her 15-year service milestone is an enormous achievement. Only this week, we have run an anonymous survey of our staff about their opinions on the business, and the results are very encouraging in terms of communications, progression and people understanding how they fit into the “bigger picture”. Quarter 4 of this year the Board began the project ‘Shaping the Future’ of 1st Step with three newly appointed Executives to the main Board. These appointments provide diversity and perspective in decision making into the direction we head toward in 2019. I can assure that 2019 will bring about even more employee engagement, opportunities, promotions and achievements within the business. We can expect another tough year during 2019 in trading. However, what we all appreciate in recruitment is that every day is as hard as the next. We work in a people’s industry and every conversation, meeting or situation is unlike the last; that’s why we all love what we do. We thrive on challenges. 1st Step has invested hugely in our the future with a new database, compliance, systems and processes. With the continuous support of our staff along with the combined development of the infrastructure, our future is not just looking bright, it’s looking BRIGHT ORANGE!! (excuse the pun!) I know that this Christmas everyone will be treasuring every moment with their family, relaxing, recharging the batteries. I would like to wish all 1st Step staff, clients, candidates and suppliers a wonderful Christmas and I look forward to working with you all in 2019.
Everyone at 1st Step Solutions Ltd & 1st Step Resourcing Inc would like to wish our clients, candidates and friends a Merry Christmas and a Happy New Year Our offices will remain open until 24th December 2018, following which we will remain closed until 2nd January 2019. Should you need to contact us urgently, please get in touch with your usual representative of 1st Step via their mobile phone.
I will never forget the day I met Anna, she turned up at Chelmsford Railway station with a mass of curly hair, big hoop earrings and a smile that would light up a room. From the day she started Anna has been one of my most loyal team members. Initially starting in an office Admin position Anna quickly demonstrated a real flair for recruitment, and alongside the office admin duties started to source Site Administrators and Document Controllers to go and work for our clients. This “side-line” Anna started quickly grew and grew, and soon she was focused on recruitment full time as a Delivery Consultant and then a Consultant. Over the 4 years Anna has been in my team one thing has never changed and that is the passion she shows for finding her candidates the right job for them. For Anna, it’s not about where will make her the most money or who will she hit her target with; it’s all about finding the perfect job for her candidates who she cares so much about. Anna’s passion for 1st Step Solutions has stood out since her first day. She is a real team player and works as tirelessly for the good of her team as she does her candidates and she makes me immensely proud every day when I watch her conduct herself with so many of the morals that 1st Step stands for; she is honest, has integrity and above all she simply cares. Over the four years Anna has been with us her desk has grown from just Site Administrators and Document Controllers to also recruiting for PA’s, Office Managers, Technical Coordinators, Commercial / Estimating Administrators, Accounts Administrators, Purchase Ledger staff to name just a few. I cannot thank Anna enough for her unwavering support and hard work and would like to assure any candidate looking for work in Business Support with M&E and Construction that they are in very safe hands with Anna.
Three years ago today, August 17th 2015, Max White passed away after a hard fought battle with cancer. An inspirational man, who was a unique character that you rarely find in life. As a colleague, he was much loved and respected by everyone in 1st Step. It is not often you can say nobody had a bad word to say about someone and know it is true – but Max was one of those guys. Personally, he was a great Father to Ellie and a fantastic friend to those around him, too. His influence inside 1st Step was one thing, but the impact of his personality, professionalism and class in dealing with people reached far beyond the doors of West Hill House in Dartford and our offices that he helped to grow. You can ask many of our clients and industry experts that dealt with Max and they say the same thing – what a great man! Just look at the fundraising his friends and colleagues have undertaken for Live Life to the Max – the generosity and will of countless people to fundraise in his name is an astounding testament to his life and memory and a source of much-needed funding for Cancer Research UK. When Max found out about his cancer, he took it in his stride and fought it. He did get frustrated by the system, but he did it with a positive heart and mind. Dignified in his battle, he started the Live Life to the Max campaign that is still going strong today. He remained a good person to talk to – frank and honest in his opinions but with a heartfelt desire to give the best advice. Genuinely, not a day goes by for us at 1st Step where his name isn’t mentioned in some way. Over half of our colleagues didn’t meet him. But every person has heard about him and understands what he stood for because his values shaped what 1st Step stands for. Honest and loyal confidants that you can rely on. Three years haven’t made it easier to take that he has gone, but his legacy makes his family, friends, colleagues and industry peers from all walks of life remember that there is a right way to be with people. Live Life to the Max
In case you haven't noticed... the FIFA World Cup starts in a few weeks! Yes, that's right, love it or hate it, the World Cup fever is back soon for its quad-annual visit to our lives. We've created a free Sweepstake sheet for you to use in your office. Print it off and use as you please! Have fun The latest survey responses to XpertHR, who 1st Step use for advice and guidance, suggest the World Cup is a great tool for engaging employees, including putting TVs up in canteens and allowing flexibility for rest breaks to allow people to watch. With 90.8% of respondent employers suggesting that they will adopt an informal approach to the World Cup, common practice might suggest you don't get too hooked on rules for the events too. Common sense - from you as an employer or employee - is most needed in this situation, and just keep in mind that you are always representing your business. And 1st Step is using it to engage clients and candidates, too! We're not ashamed to admit we will use the opportunity either. So keep an eye out for any emails about events, and why not download our FREE world cup sweepstake sheet. 2018 Sweep Stake Sheet.pdf Size: 248 KB
It's good for business, especially if you work with 1st Step as a candidate or client. Whilst there is plenty of scaremongering about at the moment, GDPR is here to stay. Compliance with it will at the very least encourage recruiters to be better at recruitment. The best form of recruitment always has been and always will be "people buy from people" and that is how we at 1st Step do our business. Our recruiters try and meet every candidate, numerous times and sometimes they will build relationships over many years. This is what works, and why we employ a certain kind of recruiter that takes the time to care about the people we work with. Our consultants are going to carry on doing their job as they are because they are very good at it, and they have been doing it for years. The difference, and why GDPR is good for us, is that the concept of getting out there and meeting your candidates is not the norm with some of our competitors. To put it mildly, our competitors are going to have to up their game, to catch us. We are 1st Step, and we are the benchmark. So, we won't be mass emailing people, because it's not our style. But you can all take this blog as permission to contact us, and we will get to know you, and find you a new job! Sounds like a good idea to me. As for our clients? Well, you can rest assured that we have consent, from when we bought our candidates a coffee and asked them for it, whilst discussing where would be the best fit for their next career move. Just before they filled out the application form and signed the consent form.
Inspiring, Leading and Delivering - Tomorrow's Business Leaders are studying at LSEC's #theplatform and entered the Dragon's Den Through our longstanding partnership with LSEC, and in particular our good friend, Bob Noseda, our team were invited to hold a "Dragon's Den" style event at LSEC's Bexley Campus in Erith on Thursday, 8th March 2018. Students were set the task, in 6 teams of 4, of creating a recruitment business including a logo, company structure and logo to name some tasks, with a three hour deadline before presenting their business to our "Dragons". Representing us were Operations & Compliance Director, Careena Dabbs, Operations Director, Andy Brooks and Employee & Industrial Relations Manager Stuart Wallis, and the task at hand was a difficult one for them, as Careena explained. "All of the students present made such an impressive effort to develop the business plans. There were elements of every presentation and idea that were really well thought out, especially considering how they only had four hours in which to create their concepts!" The Dragons put the students through their paces - the idea being that they needed to experience a real-life situation when presenting a business concept to a group of potential investors, or clients, and the students had good answers too. Andy was given the honour of announcing the winner at the end of the day. He said "it was a really tough decision, with some inspiring ideas that got us thinking too. Eventually we chose a winner called Spotlight Recruitment, because we felt that they had the most complete concept. But it was a close run thing, with any of them capable of winning the competition." Talking about why 1st Step was supporting this initiative, Stuart said "We recognise the importance of businesses getting involved in the education of the next generation of businesses. The students we met today are all from our local area, and the incumbent responsibility on companies such as ours to play an active role in core business skills cannot be underestimated. We are delighted to be working with LSEC, and we look forward to our continuing partnership growing over the coming months and years."
Message from Simon Cowdrey, Chairman: "Tomorrow represents the 2nd anniversary since Max White, my Managing Director and friend passed away. Max and I worked together for nearly 17 years, during that time he was not only pivotal in establishing 1st Step but also instrumental in building the strong foundations to where the business is today. When Max was diagnosed 3 years ago he set-up a charity in aid of Cancer Research called “Live Life to the Max” which the company, staff, clients and his many friends continue to support raising much needed funds. Wherever we live in the world we are all sadly effected by someone we know with this dreadful disease. 1st Step has grown rapidly in the past 2 years and over 50% of our employees have never met Max. However they have all embraced Max’s philosophies and as a company we are united in showing compassion and empathy in support for his charity. Max died one week before his 41st birthday, however his memory still lives on."