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Helpdesk Administrator

  • Location

    Sutton-In-Ashfield, Nottinghamshire

  • Sector:

    Business Support

  • Job type:

    Contract

  • Salary:

    Up to £12 per hour + Holiday

  • Contact:

    Anna-Marie Warren

  • Contact email:

    Anna-Marie.Warren@1ststepsolutions.co.uk

  • Job ref:

    239798_1647260614

  • Published:

    2 months ago

  • Duration:

    25/05/2022

  • Expiry date:

    2022-04-13

  • Startdate:

    ASAP

  • Consultant:

    #

Helpdesk Administrator
£12.00p/h PAYE + Holiday
3 Month Contract
Start Date: 09/03/2022
End Date: 25/05/2022

Job Purpose:
Reporting to the Office Manager, the post holder will provide general administrative support to the operational team and full reception service to visitors.

Duties:
* To provide a comprehensive administration/reception service ensuring all processes and procedures in place are adhered to.
* Ensure concept is kept up to date with regard task interruption information and producing reports as requested.
* Communicate with Maintenance Supervisors/Team Leaders in relation to task interruptions and agreed timescales.
* Process all requests for sub-contractors in a timely manner ensuring financial information and policies are followed.
* Ensure contractor orders and uplifts are actioned in a timely manner and in line with financial policies.
* Keeping all databases/spreadsheets related to the above activities up to date.
* Monitor the Reception email box and process all requests as appropriate.
* Liaison with our sub-contractors in relation to timescales for completing tasks and ensuring service sheets are received as evidence of completion.
* Raising and issuing both PPM and reactive maintenance tasks.
* Closing down of tasks following receipt of service reports/sheets ensuring these are scanned into Concept prior to the closure of the ticket.
* General administrative duties to include filing, scanning, answering the telephone, archiving etc.
* To provide administrative cover to the wider administration team during periods of sickness or annual leave as directed by Line Manager.
* Any other reasonable request made by Line Manager within the trade and grade of the role.
* Ensuring accuracy and efficiency when raising and closing tasks on all in-house systems.
* Communicating with colleagues to ensure the completion of tasks in line with company SLA's.
* Ensuring filing is completed.

Skills & Experiences:
* Demonstrable experience in an administrative role within an operational environment.
* Level 2 (or equivalent) administrative qualification (preferred not essential if previous experience can evidence suitability to role)
* Excellent IT skills - knowledge of Office 365 would be advantageous. ECDL desirable, not essential.
* Able to work flexibly to meet the demands of the service.
* High standard of customer care skills.