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Helpdesk Administrator

  • Location:

    London, England

  • Sector:

    Business Support

  • Job type:

    Contract

  • Salary:

    Up to £11.50 per annum

  • Contact:

    Anna-Marie Warren

  • Contact email:

    Anna-Marie.Warren@1ststepsolutions.co.uk

  • Job ref:

    239392_1651741891

  • Published:

    17 days ago

  • Expiry date:

    2022-06-04

  • Startdate:

    ASAP

  • Consultant:

    Anna-Marie Warren

Helpdesk Administrator
City of London
3 month contract
40hr week
£11.50p/h PAYE

Responsibilities:
- To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system.
- To manage the maintenance office administration systems.
- To manage & update computerised PPM and work records.
- To ensure PPM work orders are produced via help desk orders and documents.
- To respond on the telephone / email to client requests and dispatch appropriate engineer.
- To manage and produce reports, survey data and general maintenance related business letters.
- To input completed work orders and produce associated reports from the database.
- To monitor outstanding work orders and produce backlog reports.
- To assist in invoice disputes by document preparation and control.
- Motivate and manage other Admin staff and manage there training requirements.

Requirements:
- Proficient use of Microsoft packages.
- Previous use or knowledge of CAFM systems.
- Good organisation skills.