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Helpdesk Administrator

  • Location:

    Motherwell, North Lanarkshire

  • Sector:

    Business Support

  • Job type:

    Contract

  • Salary:

    Up to £11.80 per hour

  • Contact:

    Anna-Marie Warren

  • Contact email:

    AnnaWarren@1ststepsolutions.co.uk

  • Job ref:

    239393_1658243645

  • Published:

    27 days ago

  • Expiry date:

    2022-08-18

  • Startdate:

    ASAP

  • Consultant:

    Anna-Marie Warren

Helpdesk Administrator
2 Month Contract
Motherwell
£11.80p/h @ 37.5hrs p/w

Responsibilities:
- Producing quotes from recommendations made by Supply Chain and Engineers to forward on to clients for authorisation.
- Generating weekly reports for the Business Support Manager.
- Log Tasks (jobs) on the Helpdesk CAFM (Computer Aided Facilities Management) system 'Concept Evolution'. Tasks may be received by telephone, email, in person or through the CAFM system directly.
- Allocating Order Numbers to directly employed staff and/or Supply Chain.
- Chasing Subcontractor reports.
- Raising orders through our in-house accounting package.
- Tracking compliance with attendance SLA's, intervening to drive supplier and own staff.

Requirements:
- Experience of working within a helpdesk role.
- Previously experience using a CAFM system.
- Good communication skills.