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Helpdesk Administrator / Enhanced DBS

  • Location

    City of London, London

  • Sector:

    Business Support

  • Job type:


  • Salary:

    £10.50 - £12.00 per hour

  • Contact:

    kerrie letchford

  • Contact email:

  • Job ref:


  • Published:

    about 1 year ago

  • Duration:

    3 month

  • Expiry date:


  • Startdate:


  • Consultant:


Help Desk Administrator required on a 3 month contract in East London.

Enhanced DBS required.

1 month 8.00am - 4.00pm & 1 month 9.00am - 5.00pm

- Ensure that defined administrative functions of the department are carried out in a timely efficient manner.
- Maintain record keeping systems for the department, some of which will be computerised.
- To answer all telephone calls regarding maintenance, income generation, Energy etc. and relay information to the relevant Estates Officer/site manager.
- Assist the Estates Manager, Operations Manager with all typed and computer generated correspondence, written documents and procedures.
- General day to day administrative duties
- To ensure that all reactive and maintenance tasks are scheduled to employed operatives to enable rectification within the agree SLA's and to minimise the PMS failure points.
- To work with other members of the Estates team and suppliers, to ensure continued and timely availability of spare parts for reactive and maintenance work.
- To own, maintain and update the site CAFM system in relation to all reactive and maintenance tasks under their control and management. This will include the following:-
- Updating of the system with information from sub-contractors
- Updating of the system with information from operational staff members.
- To ensure that all tasks are scheduled using appropriate labour planning guidelines allocated.
- To undertake any training as required and to provide training, guidance, technical advice and support to trainees and maintenance assistants
- To promote a culture of customer service to both internal and external customers and partners and to liaise with other departments regarding maintenance issues if required
- To undertake any other reasonable tasks and duties relevant to the post and grade as may be determined by the Assistant General Manager/Administration and Performance Manager.