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Resident Liaison Officer / 2 Month Contract

  • Location

    East London, London

  • Sector:

    Business Support

  • Job type:

    Contract

  • Salary:

    £12.50 - £13.50 per hour

  • Contact:

    Anna-Marie Warren

  • Contact email:

    Anna-Marie.Warren@1ststepsolutions.co.uk

  • Job ref:

    234816_1579166103

  • Published:

    about 1 month ago

  • Duration:

    2 Months

  • Expiry date:

    2020-02-15

  • Startdate:

    ASAP

  • Consultant:

    #

Our client is looking for an enthusiastic and customer focused Resident Liaison Officer for a 2 month contract in East London.

If you have experience within a similar role and are looking to further develop your skills, then this is the role for you.

Skills & Abilities:
- Customer Service background
- People skills
- Organised
- Ability to work under pressure
- Experience on internal works (kitchens, bathrooms, electrics etc) and external works (windows, roofs, scaffolding etc)
- Driving licence and own car
- Experience on internal and external works
- Working under deadlines
- Ability to organise own workload
- Flexibility on travelling as properties are scattered

Knowledge & Packages:
- MS Word (Intermediate & above).
- Outlook (Intermediate & above).

Duties:
- Being the first point of contact for residents.
- Managing properties in and around London.
- Organising access to properties.
- Ensuring minimum disruption to residents homes during works.
- Manage complaints.
- Maintain records on client software.
- Keeping information up to date for ongoing and planned works.
- Producing reports.
- Attend resident meetings.
- Assist in planned and organised works.
- Carry out written and photographic condition surveys if required.
- Maintain a high level of client satisfaction and customer care.
- Ensure a smooth and uninterrupted work flow.
- Assist with site set up if required.