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Service Desk Coordinator

  • Location

    City of London, London

  • Sector:

    Business Support

  • Job type:


  • Salary:

    £27000.00 - £28000.00 per annum

  • Contact:

    Anna-Marie Warren

  • Contact email:

  • Job ref:


  • Published:

    2 months ago

  • Expiry date:


  • Startdate:


  • Consultant:


Service Desk Co-Ordinator
City of London
Hours of working - 08:30am - 5:00pm Monday - Friday
Hybrid Working 3 days office / 2 days home

1st Step Solutions have a fantastic opportunity for an experienced Service Desk Coordinator based in the City of London.

Job Purpose:
* The Service Desk Coordinator will work alongside the Helpdesk Manager to provide a value-adding service to key stakeholders across the company.
* As a Service Desk Coordinator, you will provide full support to your stakeholders by supporting all aspects of our service delivery requirements, and by building strong working relationships with clients, suppliers and engineers.
* You will be confident in managing a diverse workload and seek to build knowledge and understanding of individual site/contract requirements.

Key Roles & Responsibilities:
* Full support of the day to day operations of the service desk.
* First point of contact via email and telephone for clients, engineers, and contract managers.
* Supporting and assisting the contract management team where necessary.
* Ensure that emails and questions raised are satisfactorily responded to in timely manner.
* Build, develop and manage positive relationships within your stakeholder groups and across the company and client group.
* Full management of PPM operations - booking and recording subcontracts to site, whilst building strong relationships and knowledge.
* Chasing and updating on outstanding callouts, reactive works, quoted works.
* Managing, scheduling, and reporting re-active call outs.
* Assisting with preparation of site folders
* General administration support including, but not limited to, booking and reporting on department absence archiving, chasing and submitting timesheets, etc.
* Managing and covering activates in times of absence.

Knowledge & Experience:
* Proven experience as a Service Desk Coordinator, supporting multiple stakeholders. Ideally gained within a construction or technical environment.
* Experience of building strong, positive relationships with stakeholders.

Attributes & Skills:
* Outstanding verbal and written communication skills. Ability to communicate at all levels with professionalism, sensitivity, and warmth.
* Good level of IT skills in particular MS Office and SharePoint.
* Excellent team member: able to contribute to the collaborate teamwork dynamic.
* High degree of personal credibility and able to influence various stakeholders.
* Excellent team member: able to contribute to the collaborate teamwork dynamic.
* A passion for continuous knowledge building and understanding of the company, its clients, and sites.

* GCSE, or equivalent, grade A*-C in English Language is desirable