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Switchboard Administrator

  • Location

    Hertfordshire, England

  • Sector:

    Business Support

  • Job type:

    Contract

  • Salary:

    Up to £10.00 per hour

  • Contact:

    Davinia Farr

  • Contact email:

    davinia.farr@1ststepsolutions.co.uk

  • Job ref:

    239577_1643817463

  • Published:

    4 months ago

  • Duration:

    01/04/2022

  • Expiry date:

    2022-03-04

  • Startdate:

    07/02/2022

  • Consultant:

    #

Switchboard Administrator
8 Week Contract
Hertfordshire
£10p/h @ 37.5hrs p/w PAYE
9am-5.30pm | Mon-Wed from the office, Thu-Fri WFH

Purpose:
· To work as part of a small team delivering a first class, professional and courteous service.
· Efficiently route all incoming calls via the Switchboard to the correct person and or department.
· Resolve all telephone requests at first point of contact.
· Logging and resolving telephony issues promptly.
· Update and maintain the Switchboard Directory and Department Documentation
· Adopt the highest standard of customer care, being courteous and professional at all times.
· Support the IT administration team in managing internal IT requests (e.g. Meetings, Skype meetings, hospitality, equipment loans, document retention, travel and hotel requests)
· Assist with IT corporate events, volunteering days and internal/offsite conferences
· Co-ordinate IT office facilities and maintenance requests

Skills/Experience:
· GCSE/A Level passes A-C or equivalent, including English & Maths desirable.
· Excellent communication skills, both written and verbal.
· Accurate keyboard skills and experience of using data bases including MS Word, Excel, Outlook.
· Ability to remain calm when dealing with emotional, difficult or distressed people.