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Switchboard Administrator

  • Location

    Hertfordshire, England

  • Sector:

    Business Support

  • Job type:

    Contract

  • Salary:

    Up to £10.40 per hour

  • Contact:

    Louisa Austin

  • Contact email:

    Louisa.Austin@1ststepsolutions.co.uk

  • Job ref:

    235110_1582545709

  • Published:

    8 months ago

  • Expiry date:

    2020-02-26

You will work as part of a small team delivering a first class, professional and courteous service.

  • Efficiently route all incoming calls via the Skanska UK Switchboard to the
  • correct person and or department.
  • Resolve all telephone requests at first point of contact.
  • Logging and resolving Telephony issues promptly.
  • Update and maintain the Switchboard Directory and Department.
  • Documentation.
  • Adopt the highest standard of customer care, being courteous and
  • professional at all times.
  • Support the IT administration team in managing internal IT requests (e.g.
  • Meetings, Skype meetings, hospitality, equipment loans, document retention,
  • travel and hotel requests.)
  • Assist with IT corporate events, volunteering days and internal/offsite
  • conferences.
  • Co-ordinate IT office facilities and maintenance requests.
  • GCSE/A Level passes A-C or equivalent, including English & Maths desirable.
  • Excellent communication skills, both written and verbal.
  • Accurate keyboard skills and experience of using data bases including MS *
  • Word, Excel, Outlook.
  • Ability to remain calm when dealing with emotional, difficult or distressed
  • people.
  • Deliver results.
  • Develop yourself.
  • Focus on customers.
  • Improve our business.
  • Drive sustainability.
  • Communicate.
  • Collaborate.
  • Improve our business.