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Testimonials

  • Eddie

    Mechanical Site Manager

    "I have worked for 1st Step Solutions on various projects over a number of years. I have always found them extremely helpful and professional with a very positive attitude towards their employees. From a Supervisory perspective I find the labour they supply to site first class. There is not another agency in London that would put themselves out like Davinia and her team to help their operatives."

  • Nicholas Hopper

    General Manager

    I have engaged the services of Davinia at 1st Step since October 2011 in the supply of permanent and contract management staff for a number of roles and to suit our business portfolio. During this time Davinia has got to know SPIE and our business and takes the time to listen to our requirements and makes sure that the candidates she sources meet our immediate needs. She is always on hand to assist where required and takes a proactive approach and realistically manages our expectations. 1st Step Solutions and SPIE have a strong partnership dating back several years and support our business to the best of their abilities. I would have no hesitation at all in recommending Davinia and the team at 1st Step Solutions to any company looking to engage a recruitment partner.

  • Brendan Murphy

    Brendan Murphy

    Regional H&S Manager

    T Clarke Plc have used the service of 1St Step Solution, mainly with the supply of both temporary and permanent white and blue-collar trades, but most recently we have also engaged with 1St Step with the supply of training. Scott Crump, 1st Step Group Training Manager has facilitated several training courses for us from Abrasive wheels to mobile scaffold, as well as CITB Training. The feedback I have had from my team is the training has been well delivered and to a high standard, as a result I would look to continue using 1st Step solutions for any training need I may have.

  • Steve Bradshaw

    Steve Bradshaw

    UK Labour Manager

    I have been using 1st Step Solutions to supply not just trades but supervision and project staff to Shepherd Engineering projects. Their knowledge and expertise in their sector combined with the service is the main reason why 1st Step has been part of the SES PSL for ten years. Seeing them expand into the South West and furthermore into the North West really does make 1st Step Solutions a UK wide respected supplier.

  • Document Controller

    I will be in touch in future if I find myself looking for a new role again, as I find your agency outstanding and very helpful ~ to me Anna-Marie is more than just a consultant

  • Jacqui Wallis

    Jacqui Wallis

    Managing Director

    “We work in a very niche and cutting-edge sector of media and marketing, so understanding what we do, as well as “getting” our company culture is vital to our business. After meeting with Genevieve, we were given great confidence in her and her team to support us, and they did not fail. A very consultative approach, and the provision of high-calibre candidates, means that 1st Step have become an important business partner for Addition Plus. Whenever we are looking to recruit new team members for Addition Plus, we know we can rely on them for an honest, informed and trusted approach.”

  • Marcus

    We have used the service of 1St Step Solution, mainly Scott crump, it facilitate a number of training courses for us from CITB, First Aid, Manual Handling to IPAF Operator Training. We have found his training to be of a high standard, with a number of delegates commenting how well the courses he delivers have been run. I would be more than happy to recommend 1st Step & Scott to any perspective client

  • Rachel Allen

    Director

    We have been using Scott as our Health & Safety Trainer for the past 9 months following a recommendation from a local company. Scott is an extremely knowledgeable trainer who is delivering SSSTS, SMSTS and Level 1 Health & Safety qualifications at our South West location. Our customers, including Lang O Rourke and local contractors working at Hinkley Point C, are extremely complimentary regarding the training received

  • Cheryl Lumber

    Electrical PM

    We have had numerous employees trained by 1st step solutions recently on the SMSTS & SSSTS courses, all have come away with praise for the content and material of both courses, the courses were very well led with the delivery being enthusiastic & interactive and has proven to have had a positive impact on the employee’s skills in site supervisory & management roles

  • Mike Borley

    HS&E Administrator

    “As the Health, Safety & Environmental Administrator for CMB Engineering it is my responsibility to facilitate training for our direct and sub-contract labour, to this end we have used the service of Scott Crump of 1st Step Solutions to deliver a few CITB related course for us, namely SMSTS & SSSSTS. We have found, from feedback given, that his training to be of a high standard, and the courses he has delivered to be well run and informative. I would be more than happy to recommend Scott to any perspective client.”

  • Ravinder

    Finance Manager

    My experience with 1st Step Recruitment not only was professional but personable and the recruiter approachable. Where I felt at ease straight away. Other recruitment agencies often are passive and formal in their approach. 1st Step Recruitment go beyond their remit and make the whole process of finding a job stress free.

  • Nicole

    Account Manager

    Laura was fast and friendly, she understood the job spec and after asking qualifying questions told me about the job which is perfect for me and I'm sure the client will be happy with my service. The client was motivated to get someone into the roll asap and the whole interview process to job offer took 6 working days!

  • Tara

    Personal Assistant

    Having been made redundant after 11 1/2 years working for the same company as a PA I was worried that I wouldn’t find another position due to being over 40. I applied for a position advertised by 1st Step Solutions and within 1 hour Chantelle had called me, she made me feel great about myself and experience and put me forward for the position. In short I was offered the position. Chantelle was brilliant she was in contact with me throughout the whole process. 1st Step Solutions are a great agency very professional and care about their candidates.

  • Helen

    Senior Account Manager

    1st Step Solutions fully embody the role of a 5*recruitment consultant. My consultant was an absolute star; professional, friendly and diligent. I would have no qualms in recommending her anyone looking for a new opportunity

  • Daniel

    Telesales Manager

    In an industry which is unfortunately tarnished by the many, who lazily try to fit square pegs in round holes by trying to persuade the holes that they are in fact square and the pegs that they are in fact round; few dare to be different and actually deliver what clients and candidates truly want – honesty, transparency and integrity. 1st Step are one of the few. They are a highly enthusiastic, dedicated and charismatic recruiter – consummate professionals. They are talented people, whose warmth, charm and confidence puts you at ease from the first ‘Hello’. They take the time to get to know a client and truly understand their requirement and then find candidates who they know will suit perfectly. They have a natural gift for spotting talent and a discerning eye for matching cultural fit, not just a candidate’s skills with a job description. But over and above all of these great qualities, (that should be a given in the recruitment world, but so often are not) their consultant deeply cares. Recruitment is not merely a job to her; it is her passion and “getting it right” motivates her to exceed expectations, not just meet them. This was my first experience of asking 1st Step to help fill a vacancy. She had contacted me completely speculatively at a time that I happened to have one and I am so glad that I decided to give her a shot. It certainly won’t be the last

  • CITB Site Manager's Refresher

    CITB Site Manager's Refresher

    Vic - Interserve

    Thank you for a very informative, interactive CITB Site Managers Refresher course. I found your training style very open and engaging. Most courses I have attended in the past tend to be very boring and monotone, and I often feel as I am being spoken at, rather than the way you did it. You took the time to find out the background and experience of each delegate and worked the course content around that. I know from speaking to the other delegates they also felt the same. All round a very good course that I would recommend to others.

  • Labour Manager

    Labour Manager

    1st Step Solutions have been supplying to Amco for over 4 years. During this time the 1st Step team, led by John Bailey, have provided Amco with outstanding support. I have significant experience of working with resource and recruitment suppliers as well as 15 years in the recruitment industry itself and have yet to find a supplier which goes to the lengths to provide such excellent service as 1st Step Solutions. Too many companies sell a “team with extensive industry knowledge” and “out of office hour’s support” and “on site presence” most of which seems to fade away once the T’s and C’s have been signed. John Bailey at 1st Step Solutions do not suffer with these issues. He attends planning meetings where his obvious industry knowledge has proven very useful on so many occasions. John is a regular unprompted visitor to our sites where 1st Step are providing Amco with operatives. He even attends sites where 1st Step are not providing support just to see if there is anything he can help with. I have yet to call him out of office hours for support and not get a response. 1st Step have attended and given input to monthly Health and Safety meetings and have even brought along a guest speaker to present on a specialist topic relevant to the meeting. The calibre of operatives 1st Step provide is of a very high standard. I am used to agency operatives (and even directly employed staff) jumping out of the van on arrival at site and asking the stock first question of “what time are we finishing Gov?” However, I was particularly impressed on a project where we had asked for support from1st Step. For reasons I’m not going to labour here, the work the guys had been booked for was unable to go ahead, at this point I would normally expect the team (other agencies and direct labour) to be asking for their timesheets to be signed for the full shift so they “could get off”. Not so in the case of the 1st Step lads, they started looking to see what could be done on that shift and what could be done in preparation for the following shift. Amco managers continue to select John and 1st Step Solutions to assist them on a variety of jobs including some of our more high profile projects. So, I have sung 1st Step Solutions praises for the good stuff they do, well what about the not so good stuff. A lifetime of experience working with human beings tells me that they are not the most reliable and stable product to sell. When I sit with an agency sales person for the 1st time I make it clear that our relationship will not be based on what they do well, instead it will be based on what they do when it goes wrong! At this point I usually get the sales patter around “industry knowledge”, “out of hours support” and “on site presence”. Not from 1st Step Solutions, they promised me honesty and support when things go wrong and they promised to never over promise and under deliver. I have never had to question John’s commitment to that promise.

  • Wayne

    Electrical Improver

    "I spent most of last year working through 1st Step. I always received my wages at the expected time. If I ever had any issues, the Nicoles and their colleagues were always up to the task (THANKS!) Hopefully this year will be more of the same."

1st step recruitment insights

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