Infrastructure Engineer

1st Step Solutions are supporting an M&E Contractor who have an opportunity for a on a Infrastructure Engineer on a Permanent basis based in London Barbican.
Hybrid model of work - 3 days in the office and 2 days at home.

Role overview:
The Infrastructure Engineer plays a key role in supporting the organisation's IT strategy and digital transformation objectives. This position is central to driving the adoption of modern technologies while ensuring infrastructure remains secure, resilient, and aligned with business goals. The role requires a proactive approach to technology trends and continuous improvement across the IT estate.

Key Duties:
* Configure, monitor, and maintain network infrastructure and ensure network security.
* Support, administer, and assist in the development of server and user infrastructure, including virtualisation technologies.
* Oversee software across servers and user devices. Maintain compliance with the internal Approved Software List. Administer ERP systems.
* Monitor and maintain the Microsoft cloud environment.
* Manage Helpdesk tickets, escalate where needed, and ensure SLA compliance. Conduct root cause analysis and implement solutions.
* Deliver planned and ad-hoc IT projects within established frameworks.
* Create and maintain all IT documentation.
* Administer security tools and maintain governance, risk, and compliance standards. Improve security posture, using tools such as Microsoft Secure Score.
* Support implementation of business process improvements. Review and suggest enhancements to current procedures.
* Make independent decisions aligned with departmental and strategic IT objectives.
* Act as Deputy for other roles when competent to do so and appoint a suitable Deputy during periods of absence.

Qualifications & Experience
* Minimum 5 years in IT roles, including at least 2 years in a service delivery capacity. Experience with internal and external stakeholders, regulated environments, and ITIL-aligned processes.
* A combination of the following is preferred: CompTIA (Networking, Security, A+, Server), Microsoft Certifications (e.g. Azure Administrator, Security, Server Hybrid Admin, Power Platform Fundamentals).
* Membership in relevant bodies such as BCS, IEEE, ISACA, (ISC)², CompTIA, or ITIL/AXELOS.
* Skilled in LAN/WAN management, VLANs, routers/switches, VPNs (Azure or Always On), firewall configuration, and protocols (DNS, DHCP, TCP/IP).
* Proficient in PowerShell for automation and reporting. Knowledge of Power Automate and CI/CD pipelines.
* Knowledge of disaster recovery and business continuity planning. Experience with storage solutions and playbook maintenance.
* Experience with Microsoft Defender, Sentinel or equivalent SIEM tools, RBAC, PIM, and awareness of ISO 27001 / Cyber Essentials. Familiarity with IAM, PAM, XDR, and GRC tools.
* Proficient in Microsoft 365, Azure, Entra, SharePoint, Exchange, Purview, Intune, Teams, Power Platform, and other Microsoft services.
* Experience in Windows Server admin, OS hardening, patching, Hyper-V, VM provisioning, backup, HA, and clustering. Knowledge of AD/AAD, GPOs, Entra ID, SSO, MFA, and Conditional Access.
* Open to adopting new tools, technologies, and methodologies.
* Clear in both verbal and written communication; confirms understanding when conveying information.

Package:
* Competitive salary
* Private Medical
* Healthcare Cash Back Plan
* Life Assurance
* Excellent annual leave
* Employee Assistance Programme
* Pension
* Maternity and Paternity pay
* Other discounts and company benefits