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2 x Helpdesk Administrators

  • Location

    Cambridge, Cambridgeshire

  • Sector:

    Business Support

  • Job type:


  • Salary:

    Up to £10.49 per hour

  • Contact:

    Anna-Marie Warren

  • Contact email:

  • Job ref:


  • Published:

    8 months ago

  • Expiry date:


  • Startdate:


  • Consultant:


2 x Help Desk Administrator
Cambridge, CB2

Will be full time on shifts:
07:00 - 3:30pm or 10:30am - 7:00pm.
1 weekend every 6 weeks

Evenings & Weekends:
Monday - Thursday, 3.00 pm - 7.00 pm
Saturday and Sunday, 7.00 am - 1.00 pm

Standard DBS will be required if successful within the role.

The applicant will ideally have worked in a high-volume call environment and experience with a CAFM System (preferably Concept).

Provide management of the CAFM system to ensure we meet our contractual obligations. Training will be given.
Monitor and manage outstanding job sheets and produce backlog reports to ensure the CAFM system is up to date at all times.
Proactively liaise with Technical Staff, Supervisors, Managers and Building Users (as appropriate) to ensure accurate, relevant and timely communication is maintained at all times.
Generate detailed monthly reports from the CAFM system for incorporation into the client monthly report.
Provide exemplar customer service to all internal and external stakeholders.
Assist in the collating of and production of the monthly reports as required by General Manager.
Provide administrative support to Supervisory and Management staff across the contract, including but not limited to the following functions: H&S, Maintenance, Projects, Finance, Quality and Compliance.

We're looking for:
Ability to process a high volume data input.
Team player.
Great customer service skills.
Previous facilities management experience is preferable.