Who we are
1st Step Solutions was founded in 2004 by experienced recruitment professionals with a passion to deliver a specialist recruitment service in the mechanical and electrical sector, with a strong focus on recruiting and mentoring consultants that understood the marketplace and putting the quality of the service above anything else.
It is this business model that has driven us to deliver the same level of expertise across multiple sectors and markets. We have worked to attract, mentor and retain teams and consultants that are specialists in their field, who truly understand their market and are able to utilise their network and knowledge to enhance our customer’s experience.
1st Step Solutions value the relationships we build with clients and candidates which enables us to offer a consultative and collaborative approach. We believe that by working as more than just a supplier and developing mutually beneficial relationships, we can ensure the entire recruitment process reflects our client’s requirements and it is exactly this approach that has allowed us to deliver effective solutions to industry-wide problems.
Our management team have held senior positions in the sectors that 1st Step Solutions now specialise in, including but not limited to Building Service's and Construction, Engineering and Rail, Customer Service and Facilities management. This not only gives our teams access to expert knowledge of their markets but also gives the added value that these individuals have dealt with recruitment businesses “from the other side of the fence”. We believe this unique mix of personnel allows us a level of understanding surrounding the everyday frustrations and challenges faced by our clients above and beyond that of our competitors.
We pride ourselves on being an ethically and legally compliant business, evidenced by accreditations and audit. Our internal compliance department means you can expect the same level of integrity throughout the business and with every vacancy. Our Dartford head office also houses our in-house payroll team and Employee & Industrial Relations Manager, ensuring that 1st Step Solutions can offer all methods of engagement and a variety of payment methods to suit the conditions of any contract.
Our business recognises that recruitment is no longer simply recruitment and that our service is built on the foundations of a robust back office support network. Our expertise and experience mean we are already equipped to deal with high expectations of compliance, Industrial and employee relations, diversity and inclusion, as well as current and pending legislation, including GDPR.
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